Meals served on board
Quality of the service on board has always been one of our top priorities at AeroSvit. We strive to meet international standards in food quality and choice.
Type of dishes served on board depends on several circumstances
Destination of the flight
Time
Costumers' attitude
International tendencies
In-flight catering technologies
Time flown
This way we offer the following types of menus on board
00.00 - 10.00 departure time: breakfast type
10.01 - 15.00 departure time: lunch type
15.01 - 19.00 departure time: dinner type
19.01 - 00.00 departure time: light dishes
Recently, a special menu including a hot meal has been introduced for business class passengers. Vegetarian menus are also offered in all service classes. Special meals are also available for people with particular dietary needs due to health conditions or religious beliefs. Individual menu arrangements can be made when booking or purchasing a ticket or up to 24 hours before the flight departs. All you need to do is contact your travel agent with your meal preferences.
AeroSvit takes every effort to meet customers' needs and preferences. In the near future, our menu will be substantially enriched for all passenger categories.
The catering services provided by Kyiv-Catering and Aero-Catering Services Ukraine have always been of outstanding quality, since it is essential that passengers are offered fresh, healthy, and tasty food.
Special Menu for passengers on AeroSvit flights
You can order your Special Menu at any AeroSvit Sales Office, via Contact Center (on-line chat) or at your favourite Ticket Agency worldwide.
Please note that your Special Meal order should be made at least 24 hours prior to the scheduled flight departure.
Special meal service is provided free of charge to business class passengers on all Airline’s flights.
For economy class passengers on all AeroSvit international flights special meal service is chargeable
Special meal rations and prices
| Ration |
Meal code in GDS |
Price, USD |
Price, USD* |
Asian-vegetarian meal |
AVML |
15,00 |
30,00 |
Salt-free meal |
LSML |
15,00 |
30,00 |
Vegetarian milk meal |
VLML |
15,00 |
30,00 |
Vegetarian meal |
VGML |
15,00 |
30,00 |
Seafood meal |
SFML |
15,00 |
30,00 |
Hindu meal |
HNML |
15,00 |
30,00 |
Muslim meal |
MOML |
15,00 |
30,00 |
Fruit meal |
FPML |
15,00 |
30,00 |
Low-caloric meal |
LCML |
15,00 |
30,00 |
Low-fat and low-cholesterol meal |
LFML |
15,00 |
30,00 |
Glutamine free meal |
GFML |
15,00 |
30,00 |
| /Improved economy class cold meal 512/1? |
CME1 |
15,00 |
30,00 |
| /Improved economy class cold meal 512/2? |
CME2 |
15,00 |
30,00 |
| Kosher Hot Meal |
KSML |
20,00 |
40,00 |
| Meal for children up to10 years old |
CHML |
15,00 |
30,00 |
| Diabetic meal |
DBML (free of charge) |
||
| Meal for children under 3 years old |
BBML (free of charge) |
||
* For destinations where 2-time meal service is applicable (long-haul flights)
Exceptions:
BBML, DBML - provided free of charge on all Airline’s international flights
KSML - provided free of charge on AeroSvit flights to/from New-York, Tel-Aviv, Toronto
AVML, HNML - provided free of charge on AeroSvit flights to/from Delhi , Toronto
In economy class on all Airline’s domestic flights special meal service is non-applicable.
The sum paid for special meals provision is non-refundable:
- when passenger voluntarily refused the offered service,
- in case of date change by passenger initiative less then 48 hours prior to original flight departure
- when cancellation of ticket together with order or only cancellation of pre-order for special meals provision is made less then 48 hours prior to flight departure;
In case of date change by passenger’s initiative at least 48 hours prior to original flight departure, and at least 24 hours prior to new flight departure special meal pre-order may be rebooked to this flight free of charge.
In case of ticket cancellation by passenger’s initiative together with order or only cancellation of pre-order for special meals provision is made more then 48 hours prior to flight departure 100% of sum paid for special meal order must be returned to passenger.
To get the refund passenger should refer to Customer Complaint Department in written, by telephone or e-mail.
Customer Complaint Department:
Telephone:
+38 044 230-97-31
+38 044 496-79-30
Fax:
+38 044230-97-31